Contact support

Contact us

Email info@coachstra.com. A real person reads every message — see our hours and response time below.

It helps if you include the email address on your Coachstra account, what you were trying to do, and what happened instead. If a page showed an error, the text of it is more useful than a description of it.

For security issues specifically, please see the reporting section of our Security Policy rather than posting details publicly.

Hours of operation

Monday to Friday, 09:00–17:00 Brussels time (CET/CEST). We are closed at weekends and on Belgian public holidays. Email is our only support channel — there is no support phone line and no live chat.

First response time

You will hear back from a person within two business days. That is our maximum, not our aim — most messages get an answer the same or the next business day. Messages arriving outside the hours above are counted from the start of the next business day.

An automatic acknowledgement that we have your message is not the reply. The clock stops when a person answers you.

These are the hours and the response time we can hold every week, rather than the ones that read best. If we will be away for longer than that, the auto-reply on info@coachstra.com will say so and give you a date.