Your data: where it lives, export and deletion

Your client records, session history and documents are stored in Coachstra's database and file storage — not on your own device — and they belong to you.

Exporting your data. You can download a copy of everything, one client's data, or your recordings, at any time from Settings → Export your data — see Export your data. For anything the export doesn't include, such as your full sign-in history, email info@coachstra.com.

Deleting data. Removing your whole account, or a client who has any history (sessions, payments, recordings and so on), also isn't something you can do yourself in the app today. Email info@coachstra.com and we'll take care of it. A client with no history at all can be deleted from their profile — see Archive or delete a client.

1. Email info@coachstra.com describing what you'd like deleted.

2. Include the email address on your Coachstra account so we can find your practice quickly.

3. We'll confirm back with you and arrange the details before anything is removed.