Change or cancel your plan

You can change or cancel your plan yourself, at any time, from Settings → Billing.

Change your plan

1. Under Your plan, choose Change plan.

2. Pick the plan you want. Coachstra shows what's due today before anything changes.

3. Choose Confirm.

Moving up to a bigger plan starts straight away. On a monthly plan, moving down to a smaller one takes effect at the end of your current billing period, and until then you keep your current plan. While a change is waiting, Your plan says when it will happen, and Undo cancels it.

On a yearly plan you can move up at any time, but you can't move down part-way through the year. If you need to, email us at info@coachstra.com.

If you have an unpaid invoice, Coachstra asks you to pay it from Invoices first.

Cancel

1. Under Cancel, choose Cancel subscription.

That's all: one click, no questions. Your subscription ends at the end of the billing period you've already paid for, and everything keeps working until then. Your plan shows the date, and Undo cancellation reverses it if you change your mind.

On a yearly plan with the AI add-on, you can also tick Turn off AI now too. The add-on then stops at the end of its current month, instead of running until your year ends.

After your plan ends

Your practice becomes read-only for 30 days: you can still sign in and see everything, but you can't add or change anything. Use that time to download a copy of your data from Settings → Export your data — see Export your data. You can export at any time, not only after cancelling. If you're a founding coach, cancelling ends your founding discount.